LOL.
Not quite relevant, but there was a letter in the paper today. A man wrote a complaint to a 5-star hotel saying he had picked up a bedbug problem from spending a night there. A reply came from the management, saying this had never happened before in the history of the hotel, they profoundly apologised and sent £50 to compensate, as a goodwill gesture. Then a little slip of paper fell out of the envelope, saying. 'Janet, another bug person - just send the usual letter.'
Viv